Poor customer service experience with Urban Living International
Complaint Details
I have been a loyal customer of Urban Living International for several years. However, my recent experience has been extremely disappointing. I ordered unit (order #ORD-1873-ELU-9923) on December 8, 2022, and have encountered was promised features that don't exist. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Test User (Original)
May 03, 2025 05:25I'm adding this comment to provide additional information. The microwave from Urban Living International not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Admin User (Original)
May 18, 2025 06:02ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Urban Living International's coffee maker and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Urban Living International and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team
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