Refund refused by Representation & Associates Inc.

I'm adding this comment to provide additional information. The grocery order from Representation & Associates Inc. not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing your concerns about our meal delivery to our attention. We at Representation & Associates Inc. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 5, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective meal delivery 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary meal delivery accessory kit valued at $266.73 Please contact our dedicated resolution team at support@Representation & Associates Inc..com with your preferred delivery date and time, referencing case number REF-EBEA2325. We truly value your business and appreciate the opportunity to make this right. Best regards, Riley Miller Client Satisfaction Director Representation & Associates Inc.