Unresolved issue with Space & International São Luís product
Complaint Details
I'm writing to complain about the troubleshooting service I received from Space & International São Luís. After paying $269.7 for system, I found that it experienced frequent disconnections. I've tried resolving this with your customer service team multiple times, including speaking with Cleo F., but have not received a satisfactory resolution.
Comments (2)
Sabrina Padberg
May 16, 2025 06:06I'm updating my complaint because Space & International São Luís finally contacted me today. They've offered to replace the smart thermostat, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Montana Yundt
May 23, 2025 06:10Dear customer, On behalf of Space & International São Luís, I would like to personally apologize for the inconvenience you've experienced with our premium membership. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-D0E5DE6D) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Robert Wilson Client Experience Manager Space & International São Luís
Complaint Status
Under ReviewAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Under Review"