Overcharged by Space & International São Luís for service

I'm adding this comment to provide additional information. The furniture set from Space & International São Luís not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear customer, On behalf of Space & International São Luís, I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-4C78F7B5) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Quinn Garcia Director of Customer Success Space & International São Luís