Unsatisfactory resolution from FusionNode Medan

It's now been 5 days since my initial complaint, and FusionNode Medan still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their maintenance contract.

Dear valued customer, Thank you for bringing this matter to our attention. We at FusionNode Medan take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our specialty coffee and have initiated an internal investigation (Reference: REF-89113BDE). One of our specialists from our Product Support will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, William Martin Customer Service Manager FusionNode Medan Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified FusionNode Medan of this issue through multiple channels. They have acknowledged receipt of this complaint on May 22, 2025 and have assigned it reference number REF-89113BDE in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team