Frustrated with FusionNode Medan's lack of response

After speaking with Robert Davis from the Customer Advocacy at FusionNode Medan, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our meal delivery to our attention. We at FusionNode Medan are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 23, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective meal delivery 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary meal delivery accessory kit valued at $117.48 Please contact our dedicated resolution team at support@FusionNode Medan.com with your preferred delivery date and time, referencing case number REF-492F9488. We truly value your business and appreciate the opportunity to make this right. Best regards, Quinn Martin Customer Advocacy Director FusionNode Medan

ComplaintNest Administrator Alert: We have noticed that FusionNode Medan has not yet responded to your complaint about their subscription plan. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team