Overcharged by Tech-Soft International for service

I'm adding this comment to provide additional information. The prepared meal from Tech-Soft International not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing your concerns about our meal kit to our attention. We at Tech-Soft International are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 25, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective meal kit 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary meal kit accessory kit valued at $259.71 Please contact our dedicated resolution team at support@Tech-Soft International.com with your preferred delivery date and time, referencing case number REF-165FDC96. We truly value your business and appreciate the opportunity to make this right. Best regards, Robert Taylor Quality Assurance Director Tech-Soft International

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Tech-Soft International's specialty coffee and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Tech-Soft International and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team