Delayed delivery from DataPulse Robotics

I'm updating my complaint because DataPulse Robotics finally contacted me today. They've offered to replace the subscription box, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our prepared meal to our attention. We at DataPulse Robotics are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 17, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective prepared meal 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary prepared meal accessory kit valued at $147.46 Please contact our dedicated resolution team at support@DataPulse Robotics.com with your preferred delivery date and time, referencing case number REF-EFF2AFAF. We truly value your business and appreciate the opportunity to make this right. Best regards, David Jones Technical Support Director DataPulse Robotics