Billing dispute with Domain Partners

It's now been 12 days since my initial complaint, and Domain Partners still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their technical support package.

Dear customer, I am reaching out regarding your recent complaint about our customer support plan. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Resolution Specialist at Domain Partners, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $232.97 to your original payment method 2. Added a $232.97 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-74B9074A for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Karen Thomas Resolution Specialist Domain Partners

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Domain Partners of this issue through multiple channels. They have acknowledged receipt of this complaint on April 21, 2025 and have assigned it reference number REF-74B9074A in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team