Quality issues with Store Plus product

After speaking with Michael Thomas from the Customer Experience at Store Plus, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing this matter to our attention. We at Store Plus take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our dress shirt and have initiated an internal investigation (Reference: REF-9D0C28B6). One of our specialists from our Executive Customer Care will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley Brown Support Team Lead Store Plus Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Store Plus that they are actively working to resolve your complaint. Their representative, Thomas Lewis, has committed to contacting you within 5 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team