Warranty claim denied by Attorney Practice, Practice

The situation with Attorney Practice, Practice has gotten worse. Now they're claiming I never purchased the subscription plan, despite me providing the receipt and reference number REF-38298F3C multiple times.

Dear customer, On behalf of Attorney Practice, Practice, I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-38298F3C) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Barbara Clark Customer Advocacy Manager Attorney Practice, Practice