False promises made by The Education Minds representative

I'm updating my complaint because The Education Minds finally contacted me today. They've offered to replace the jeans, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at The Education Minds take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jeans and have initiated an internal investigation (Reference: REF-9E197158). One of our specialists from our Customer Success will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley King Senior Customer Representative The Education Minds Customer Relations

ComplaintNest Administrator Alert: We have noticed that The Education Minds has not yet responded to your complaint about their extended warranty. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team