Poor customer service experience with Rights Consultants of Professional

It's now been 3 days since my initial complaint, and Rights Consultants of Professional still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their subscription plan.

Dear valued customer, Thank you for bringing this matter to our attention. We at Rights Consultants of Professional take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our catering service and have initiated an internal investigation (Reference: REF-B1F6C0AD). One of our specialists from our Support Operations will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, David Moore Director of Customer Success Rights Consultants of Professional Customer Relations