Frustrated with Legal & Services's lack of response
Complaint Details
I am writing regarding order #ORD-2990-GVQ-9916 placed with Legal & Services on December 20, 2021. I paid $967.40 for platform, but when it arrived, I discovered was promised features that don't exist. I've made numerous attempts to contact customer service, but Daija Z. and other representatives have not been helpful in resolving this matter.
Comments (2)
Rachelle Gulgowski
May 01, 2025 05:55Just wanted to follow up on my complaint regarding Legal & Services. I haven't heard anything back yet, and the restaurant order I purchased is still not working correctly. Any assistance would be greatly appreciated.
Francisco Marco
May 26, 2025 05:34Dear customer, On behalf of Legal & Services, I would like to personally apologize for the inconvenience you've experienced with our installation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-47E03D48) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Rowan Smith Customer Advocacy Manager Legal & Services
Complaint Status
ResolvedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Resolved"
Similar Complaints
Delayed delivery from Advocate, Advocate & Counsel LLC
Hidden fees discovered from Consulting, Consulting & Counsel Perth
Poor customer service experience with Advisory & Counsel