Billing dispute with FusionApp LLC
Complaint Details
On July 20, 1981, I signed up for FusionApp LLC's delivery service at their West Crystel, Texas location. I was told that the service would include platform, but after paying $489.72, I discovered this wasn't the case. When I called to resolve this, Federico U. was unhelpful and refused to address my concerns.
Comments (2)
Lawrence Rowe
May 10, 2025 05:51I've received an email from Thomas Miller at FusionApp LLC offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The meal delivery was clearly defective from the start.
Nathalie Fouquet
May 22, 2025 06:03Dear valued customer, Thank you for bringing this matter to our attention. We at FusionApp LLC take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our organic produce box and have initiated an internal investigation (Reference: REF-CCEB1161). One of our specialists from our Client Relations will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Charles Martin Support Team Lead FusionApp LLC Customer Relations
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