WaveVirtual refused to address issue

After speaking with Riley Lee from the Quality Assurance at WaveVirtual, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing this matter to our attention. We at WaveVirtual take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our prepared meal and have initiated an internal investigation (Reference: REF-49B44FC2). One of our specialists from our Support Operations will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Linda Jackson Client Experience Manager WaveVirtual Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified WaveVirtual of this issue through multiple channels. They have acknowledged receipt of this complaint on April 22, 2025 and have assigned it reference number REF-49B44FC2 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team