Overcharged by Strategic Practice Team Curitiba International for service

It's now been 9 days since my initial complaint, and Strategic Practice Team Curitiba International still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their loyalty program.

Dear customer, On behalf of Strategic Practice Team Curitiba International, I would like to personally apologize for the inconvenience you've experienced with our extended warranty. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-C96B5AB3) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Linda Hernandez Brand Representative Strategic Practice Team Curitiba International