Unsatisfactory resolution from Strategic Practice Team Curitiba International

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Strategic Practice Team Curitiba International. Can someone please provide an update?

Dear valued customer, Thank you for bringing this matter to our attention. We at Strategic Practice Team Curitiba International take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our specialty coffee and have initiated an internal investigation (Reference: REF-1B08A97D). One of our specialists from our Consumer Affairs will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley Miller Support Team Lead Strategic Practice Team Curitiba International Customer Relations