Frustrated with Excel Success Education Edmonton's lack of response

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Excel Success Education Edmonton has been much more responsive, though we still haven't reached a satisfactory resolution regarding their repair service.

Dear valued customer, Thank you for your complaint regarding the t-shirt you purchased on April 21, 2025. At Excel Success Education Edmonton, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $497.37 2. A replacement t-shirt with an extended warranty 3. A store credit of $497.37 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-A1B7F6C7. We value your business and hope to restore your confidence in our company. Best regards, David Lewis Quality Assurance Manager Excel Success Education Edmonton