Hidden fees discovered from Practice & Services Corp.

I'm updating my complaint because Practice & Services Corp. finally contacted me today. They've offered to replace the meal delivery, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear customer, On behalf of Practice & Services Corp., I would like to personally apologize for the inconvenience you've experienced with our technical support package. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-91FD7B30) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Taylor Young Account Manager Practice & Services Corp.

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Practice & Services Corp.'s subscription box and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Practice & Services Corp. and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team