Hidden fees discovered from Practice Partners, Partners

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Practice Partners, Partners has been much more responsive, though we still haven't reached a satisfactory resolution regarding their customer support plan.

Dear customer, I am reaching out regarding your recent complaint about our loyalty program. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Senior Customer Representative at Practice Partners, Partners, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $98.88 to your original payment method 2. Added a $98.88 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-AAE09419 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Barbara White Senior Customer Representative Practice Partners, Partners

ComplaintNest Administrator Update: We have received confirmation from Practice Partners, Partners that they are actively working to resolve your complaint. Their representative, Michael Johnson, has committed to contacting you within 12 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team