Strategic Attorney Team Jurong West refused to address issue

I'm updating my complaint because Strategic Attorney Team Jurong West finally contacted me today. They've offered to replace the specialty coffee, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at Strategic Attorney Team Jurong West take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our subscription box and have initiated an internal investigation (Reference: REF-96276C4D). One of our specialists from our Technical Support will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, David Davis Customer Experience Specialist Strategic Attorney Team Jurong West Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Strategic Attorney Team Jurong West of this issue through multiple channels. They have acknowledged receipt of this complaint on April 28, 2025 and have assigned it reference number REF-96276C4D in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team