Poor customer service experience with StudyTraining
Complaint Details
On June 4, 1985, I signed up for StudyTraining's support package at their Greenholtview, Tennessee location. I was told that the service would include subscription, but after paying $847.67, I discovered this wasn't the case. When I called to resolve this, Darrel C. was unhelpful and refused to address my concerns.
Comments (2)
Myah Kemmer
May 19, 2025 06:08Thank you for your response, but I'm still not satisfied with the resolution offered. The $206.74 refund only covers part of what I paid for the upgrade plan, and I've had to spend additional money to fix the issues caused.
Jennie Brown
May 13, 2025 05:46Dear valued customer, Thank you for bringing this matter to our attention. We at StudyTraining take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our winter coat and have initiated an internal investigation (Reference: REF-2EDB3435). One of our specialists from our Customer Retention will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Avery Taylor Client Relations Manager StudyTraining Customer Relations
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