Homemade & Spice provided defective product

I wanted to update this complaint to mention that a representative from Homemade & Spice called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for your complaint regarding the formal shoes you purchased on April 7, 2025. At Homemade & Spice, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $134.63 2. A replacement formal shoes with an extended warranty 3. A store credit of $134.63 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-D9FEF29F. We value your business and hope to restore your confidence in our company. Best regards, Karen Martinez Customer Success Manager Homemade & Spice

ComplaintNest Administrator Alert: We have noticed that Homemade & Spice has not yet responded to your complaint about their maintenance contract. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team