Unsatisfactory resolution from Life Institute Enterprises

I'm updating my complaint because Life Institute Enterprises finally contacted me today. They've offered to replace the headphones, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our camera to our attention. We at Life Institute Enterprises are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 6, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective camera 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary camera accessory kit valued at $466.59 Please contact our dedicated resolution team at support@Life Institute Enterprises.com with your preferred delivery date and time, referencing case number REF-EF8F157C. We truly value your business and appreciate the opportunity to make this right. Best regards, William Hall Service Excellence Director Life Institute Enterprises

ComplaintNest Administrator Note: We have reviewed this complaint against Life Institute Enterprises and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the camera. ComplaintNest Support Team