Hidden fees discovered from Haus Plus

After speaking with Robert Garcia from the Customer Service at Haus Plus, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for your complaint regarding the dress shirt you purchased on April 27, 2025. At Haus Plus, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $80.79 2. A replacement dress shirt with an extended warranty 3. A store credit of $80.79 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-E79BB200. We value your business and hope to restore your confidence in our company. Best regards, Jordan King Consumer Affairs Manager Haus Plus