Overcharged by Haus Plus for service
Complaint Details
On June 13, 2022, I signed up for Haus Plus's maintenance program at their New Alexisburgh, Minnesota location. I was told that the service would include membership, but after paying $109.48, I discovered this wasn't the case. When I called to resolve this, Rozella P. was unhelpful and refused to address my concerns.
Comments (2)
Audra O'Connell
May 03, 2025 05:35After speaking with Riley Clark from the Technical Support at Haus Plus, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Gerta Simon
May 20, 2025 05:12Dear customer, On behalf of Haus Plus, I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-9BDC3EFE) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, William Martinez Senior Customer Representative Haus Plus
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