The Health Diagnostic Partners Fresno LLC provided defective product

Just wanted to follow up on my complaint regarding The Health Diagnostic Partners Fresno LLC. I haven't heard anything back yet, and the camera I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing this matter to our attention. We at The Health Diagnostic Partners Fresno LLC take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our television and have initiated an internal investigation (Reference: REF-336E4FCC). One of our specialists from our Support Operations will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Karen Clark Senior Customer Representative The Health Diagnostic Partners Fresno LLC Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against The Health Diagnostic Partners Fresno LLC and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the gaming console. ComplaintNest Support Team