Overcharged by Cloud-Soft for service
Complaint Details
I purchased a plan from Cloud-Soft on November 1, 1998. Shortly after using it, I experienced couldn't access my account. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Zachariah R. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Gladys Kozey
May 25, 2025 05:50After speaking with Linda Harris from the Support Operations at Cloud-Soft, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Nathalie Fouquet
May 24, 2025 05:35ComplaintNest Administrator Alert: We have noticed that Cloud-Soft has not yet responded to your complaint about their repair service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team
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