Warranty claim denied by Counsel & Firm

The situation with Counsel & Firm has gotten worse. Now they're claiming I never purchased the premium account, despite me providing the receipt and reference number REF-61B07251 multiple times.

Dear valued customer, Thank you for bringing this matter to our attention. We at Counsel & Firm take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our organic produce box and have initiated an internal investigation (Reference: REF-61B07251). One of our specialists from our Customer Retention will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Hayden Brown Director of Customer Success Counsel & Firm Customer Relations