Unresolved issue with Counsel & Firm product

I appreciate Counsel & Firm reaching out, but the solution provided doesn't address my original concern. The replacement restaurant order has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing your concerns about our specialty food item to our attention. We at Counsel & Firm are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 1, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective specialty food item 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary specialty food item accessory kit valued at $156.40 Please contact our dedicated resolution team at support@Counsel & Firm.com with your preferred delivery date and time, referencing case number REF-D6B6536A. We truly value your business and appreciate the opportunity to make this right. Best regards, Jessica Brown Quality Assurance Director Counsel & Firm

ComplaintNest Administrator Update: We have received confirmation from Counsel & Firm that they are actively working to resolve your complaint. Their representative, Richard Johnson, has committed to contacting you within 11 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team