Software glitches with SysMicro Petaling Jaya LLC product

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about SysMicro Petaling Jaya LLC. Can someone please provide an update?

Dear customer, I am reaching out regarding your recent complaint about our technical support package. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Client Support Executive at SysMicro Petaling Jaya LLC, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $305.33 to your original payment method 2. Added a $305.33 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-C851A9FD for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Quinn Rodriguez Client Support Executive SysMicro Petaling Jaya LLC

ComplaintNest Administrator Note: We have reviewed this complaint against SysMicro Petaling Jaya LLC and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the specialty food item. ComplaintNest Support Team