SysMicro Petaling Jaya LLC refused to address issue
Complaint Details
I'm writing to complain about the maintenance program I received from SysMicro Petaling Jaya LLC. After paying $74.22 for software, I found that it has a manufacturing defect. I've tried resolving this with your customer service team multiple times, including speaking with Nicklaus D., but have not received a satisfactory resolution.
Comments (2)
Lynn Hagenes
May 06, 2025 05:33An update to my situation: I've now spoken with three different representatives from SysMicro Petaling Jaya LLC, and each has given me conflicting information about how to resolve the issue with my prepared meal. This is extremely frustrating.
Admin User (Original)
May 25, 2025 05:11Dear customer, On behalf of SysMicro Petaling Jaya LLC, I would like to personally apologize for the inconvenience you've experienced with our customer support plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate extended warranty to address this situation. Additionally, we have documented this case (Reference: REF-B9EA0041) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Patricia Moore Customer Experience Specialist SysMicro Petaling Jaya LLC
Complaint Status
Under ReviewAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Under Review"