Hidden fees discovered from Defense, Defense & Team Strasbourg

It's now been 12 days since my initial complaint, and Defense, Defense & Team Strasbourg still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their delivery service.

Dear valued customer, Thank you for your complaint regarding the subscription box you purchased on April 15, 2025. At Defense, Defense & Team Strasbourg, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $266.15 2. A replacement subscription box with an extended warranty 3. A store credit of $266.15 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-328BCD96. We value your business and hope to restore your confidence in our company. Best regards, Alex Allen Customer Service Manager Defense, Defense & Team Strasbourg

ComplaintNest Administrator Update: We have received confirmation from Defense, Defense & Team Strasbourg that they are actively working to resolve your complaint. Their representative, Sarah Wilson, has committed to contacting you within 13 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team