Poor customer service experience with Defense, Defense & Team Strasbourg

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Defense, Defense & Team Strasbourg. Can someone please provide an update?

Dear valued customer, Thank you for your complaint regarding the catering service you purchased on April 9, 2025. At Defense, Defense & Team Strasbourg, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $492.68 2. A replacement catering service with an extended warranty 3. A store credit of $492.68 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-98F2D76D. We value your business and hope to restore your confidence in our company. Best regards, Charles Lewis Customer Advocacy Manager Defense, Defense & Team Strasbourg