Hidden fees discovered from The Direct Supply

I'm updating my complaint because The Direct Supply finally contacted me today. They've offered to replace the sweater, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear customer, I am reaching out regarding your recent complaint about our subscription plan. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Senior Customer Representative at The Direct Supply, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $429.46 to your original payment method 2. Added a $429.46 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-853B7222 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Rowan Brown Senior Customer Representative The Direct Supply

ComplaintNest Administrator Update: We have received confirmation from The Direct Supply that they are actively working to resolve your complaint. Their representative, James Davis, has committed to contacting you within 5 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team