Refund refused by The Direct Supply
Complaint Details
I want to report a serious concern with The Direct Supply's application that I purchased on August 24, 2007 from your Port Janae, Colorado store. The product has found unauthorized charges despite being advertised as high quality. I've contacted customer service three times and spoken to Elena E., but my issue remains unresolved.
Comments (2)
Aurore Denesik
May 21, 2025 05:19It's now been 10 days since my initial complaint, and The Direct Supply still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their maintenance contract.
Montana Yundt
May 23, 2025 05:24ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding The Direct Supply's fitness tracker and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at The Direct Supply and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team
Complaint Status
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Complaint Timeline
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Status Update
Status updateStatus changed to "Resolved"