Unresolved issue with TrueBuy product
Complaint Details
I am writing regarding order #ORD-7628-MIX-7072 placed with TrueBuy on August 29, 2011. I paid $189.77 for gadget, but when it arrived, I discovered had my warranty claim denied unfairly. I've made numerous attempts to contact customer service, but Rose H. and other representatives have not been helpful in resolving this matter.
Comments (2)
Leland Dickens
May 15, 2025 06:04An update to my situation: I've now spoken with three different representatives from TrueBuy, and each has given me conflicting information about how to resolve the issue with my handbag. This is extremely frustrating.
Admin User (Original)
May 12, 2025 05:16Dear customer, On behalf of TrueBuy, I would like to personally apologize for the inconvenience you've experienced with our extended warranty. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-95C7DFC5) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jessica Rodriguez Client Experience Manager TrueBuy
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