Frustrated with Homes Associates Enterprises's lack of response

The situation with Homes Associates Enterprises has gotten worse. Now they're claiming I never purchased the professional setup, despite me providing the receipt and reference number REF-7EF47CED multiple times.

Dear customer, I am reaching out regarding your recent complaint about our design service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Service Manager at Homes Associates Enterprises, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $119.93 to your original payment method 2. Added a $119.93 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-7EF47CED for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Elizabeth Smith Customer Service Manager Homes Associates Enterprises

ComplaintNest Administrator Note: We have reviewed this complaint against Homes Associates Enterprises and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the mattress. ComplaintNest Support Team