Med Professionals Osaka Inc. provided defective product
Complaint Details
I am writing regarding order #ORD-1351-SDU-1744 placed with Med Professionals Osaka Inc. on March 25, 1976. I paid $445.89 for equipment, but when it arrived, I discovered was denied a refund. I've made numerous attempts to contact customer service, but Emelie W. and other representatives have not been helpful in resolving this matter.
Comments (2)
Lawrence McClure
Apr 28, 2025 06:00After speaking with David Jackson from the Consumer Affairs at Med Professionals Osaka Inc., I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Brenna Hilpert
May 24, 2025 05:13Dear valued customer, Thank you for bringing this matter to our attention. We at Med Professionals Osaka Inc. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our laptop and have initiated an internal investigation (Reference: REF-0B273B9A). One of our specialists from our Quality Assurance will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jessica Miller Senior Customer Representative Med Professionals Osaka Inc. Customer Relations
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