Warranty claim denied by Depot & Nation

An update to my situation: I've now spoken with three different representatives from Depot & Nation, and each has given me conflicting information about how to resolve the issue with my sweater. This is extremely frustrating.

Dear customer, On behalf of Depot & Nation, I would like to personally apologize for the inconvenience you've experienced with our premium membership. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-8C84974A) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Avery Martinez Resolution Specialist Depot & Nation

ComplaintNest Administrator Update: We have received confirmation from Depot & Nation that they are actively working to resolve your complaint. Their representative, Hayden Lee, has committed to contacting you within 6 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team