Poor customer service experience with Academic Academy

I appreciate Academic Academy reaching out, but the solution provided doesn't address my original concern. The replacement fitness tracker has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing your concerns about our athletic shoes to our attention. We at Academic Academy are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 28, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective athletic shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary athletic shoes accessory kit valued at $146.51 Please contact our dedicated resolution team at support@Academic Academy.com with your preferred delivery date and time, referencing case number REF-14B75C2D. We truly value your business and appreciate the opportunity to make this right. Best regards, Charles Lee Resolution Center Director Academic Academy

ComplaintNest Administrator Update: We have received confirmation from Academic Academy that they are actively working to resolve your complaint. Their representative, Joseph Jackson, has committed to contacting you within 13 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team