Warranty claim denied by Academic Academy

Thank you for your response, but I'm still not satisfied with the resolution offered. The $247.30 refund only covers part of what I paid for the priority service, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for bringing this matter to our attention. We at Academic Academy take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our formal shoes and have initiated an internal investigation (Reference: REF-AA0F9DE3). One of our specialists from our Customer Success will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Karen Davis Client Support Executive Academic Academy Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against Academic Academy and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the sweater. ComplaintNest Support Team