CloudChip Networks Group tech support failed to resolve issue
Complaint Details
I am writing regarding order #ORD-3199-BZV-3343 placed with CloudChip Networks Group on May 29, 2011. I paid $253.14 for account, but when it arrived, I discovered doesn't work as advertised. I've made numerous attempts to contact customer service, but Trinity G. and other representatives have not been helpful in resolving this matter.
Comments (2)
Julien Cormier
May 10, 2025 05:26I appreciate CloudChip Networks Group reaching out, but the solution provided doesn't address my original concern. The replacement subscription box has the same defect as the original one I complained about.
Henrik Fritsch
May 24, 2025 06:04Dear valued customer, Thank you for bringing this matter to our attention. We at CloudChip Networks Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our prepared meal and have initiated an internal investigation (Reference: REF-8A66CD1B). One of our specialists from our Technical Support will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Alex Walker Customer Experience Specialist CloudChip Networks Group Customer Relations
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