Overcharged by Physicians Institute Holdings for service

I'm adding this comment to provide additional information. The headphones from Physicians Institute Holdings not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing your concerns about our television to our attention. We at Physicians Institute Holdings are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 22, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective television 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary television accessory kit valued at $345.18 Please contact our dedicated resolution team at support@Physicians Institute Holdings.com with your preferred delivery date and time, referencing case number REF-4163634D. We truly value your business and appreciate the opportunity to make this right. Best regards, Peyton Thompson Technical Support Director Physicians Institute Holdings

ComplaintNest Administrator Update: We have received confirmation from Physicians Institute Holdings that they are actively working to resolve your complaint. Their representative, Peyton Lee, has committed to contacting you within 5 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team