Delayed delivery from Authentic Table Essentials Coventry

I wanted to update this complaint to mention that a representative from Authentic Table Essentials Coventry called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing your concerns about our fitness tracker to our attention. We at Authentic Table Essentials Coventry are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 15, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective fitness tracker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary fitness tracker accessory kit valued at $481.21 Please contact our dedicated resolution team at support@Authentic Table Essentials Coventry.com with your preferred delivery date and time, referencing case number REF-0ACF03F4. We truly value your business and appreciate the opportunity to make this right. Best regards, Alex Martin Product Support Director Authentic Table Essentials Coventry

ComplaintNest Administrator Update: We have received confirmation from Authentic Table Essentials Coventry that they are actively working to resolve your complaint. Their representative, Mary Anderson, has committed to contacting you within 10 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team