Hidden fees discovered from Development Associates

I appreciate Development Associates reaching out, but the solution provided doesn't address my original concern. The replacement cookware set has the same defect as the original one I complained about.

Dear customer, On behalf of Development Associates, I would like to personally apologize for the inconvenience you've experienced with our extended warranty. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-C8829BCF) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Casey Jones Customer Satisfaction Coordinator Development Associates

ComplaintNest Administrator Note: We have reviewed this complaint against Development Associates and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the smart thermostat. ComplaintNest Support Team