Poor customer service experience with Solicitor & Firm

An update to my situation: I've now spoken with three different representatives from Solicitor & Firm, and each has given me conflicting information about how to resolve the issue with my prepared meal. This is extremely frustrating.

Dear valued customer, Thank you for bringing your concerns about our specialty food item to our attention. We at Solicitor & Firm are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 4, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective specialty food item 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary specialty food item accessory kit valued at $153.24 Please contact our dedicated resolution team at support@Solicitor & Firm.com with your preferred delivery date and time, referencing case number REF-CEA0C0B6. We truly value your business and appreciate the opportunity to make this right. Best regards, Charles Jones Support Operations Director Solicitor & Firm