Overcharged by Institute of Academy for service

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Institute of Academy. Can someone please provide an update?

Dear valued customer, Thank you for bringing this matter to our attention. We at Institute of Academy take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our winter coat and have initiated an internal investigation (Reference: REF-845C31A2). One of our specialists from our Customer Advocacy will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Richard Thomas Customer Satisfaction Coordinator Institute of Academy Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Institute of Academy that they are actively working to resolve your complaint. Their representative, David Miller, has committed to contacting you within 11 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team