Hidden fees discovered from Design Partners

I wanted to update this complaint to mention that a representative from Design Partners called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing your concerns about our smartwatch to our attention. We at Design Partners are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 1, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smartwatch 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smartwatch accessory kit valued at $247.57 Please contact our dedicated resolution team at support@Design Partners.com with your preferred delivery date and time, referencing case number REF-75E0D8C6. We truly value your business and appreciate the opportunity to make this right. Best regards, Rowan Lewis Resolution Center Director Design Partners

ComplaintNest Administrator Update: We have received confirmation from Design Partners that they are actively working to resolve your complaint. Their representative, Peyton Rodriguez, has committed to contacting you within 9 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team